Refund policy
Returns
Returns Accepted: We will accept returns on products that are unopened for a full refund within 14 days of shipping out from our facility. PHOTOS MUST BE SUBMITTED or there is NOTHING we can do about it. Return will be given as Money back refund once product have been received back into our plant. Furthermore, You may also request a replacement of the same product or different product of equal value instead of money back. The return shipping will be paid by the buyer.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
To return your product, you should mail your product to: M&S Meats, 23691 Highway 93, Rollins MT 59931, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTE: We are a premium jerky company that processes jerky like the old western style, cut from top round whole muscle meat, which means we are NOT the grinded, softer jerky like most mainstream jerky companies out there. Our jerky is dry and tough, and have never been advertised as soft. Please do not contact us for a refund if you are unhappy with it being tough, as it has been explained here on our website. We are proud to keep our tradition and this is our style, therefore we do not guarantee satisfaction as it would all be opinion based. Our true cowboys have loved this style for the last 75 years.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@msmeats.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@msmeats.com and send your item to: M&S Meats, 23691 Highway 93, Rollins MT 59931, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: M&S Meats, 23691 Highway 93, Rollins MT 59931, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
